MoreThanFanz Fan Support
Fan Support
Everything fans need to know about subscriptions, billing, account access, payments, refunds, age verification and staying safe on MoreThanFanz.
Subscriptions
Manage future rebilling or subscription issues through MoreThanFanz or CCBill Consumer Support.
Secure Billing
Payments are processed securely by CCBill. Card details are not stored by MoreThanFanz.
18+ Access
All fans must be 18+. Access may be restricted if age verification fails.
Safety Reports
Harassment, abuse, threats and misuse should be reported immediately.
Fan support guide
Subscriptions, billing, payments and account help.
Use this guide for common fan support questions before contacting support. For billing issues handled by CCBill, you may also need to contact CCBill Consumer Support directly.
Subscriptions, Billing & Cancellations
- To stop future rebilling or manage a subscription, contact MoreThanFanz or CCBill Consumer Support.
- Payments are processed securely by CCBill.
- Card details are not stored by MoreThanFanz.
- Billing questions can be escalated through fan support.
Payments, Charges & Refunds
- Charges may appear as "CCBill" on bank statements.
- Refund eligibility depends on the content type and circumstances.
- Digital or on-demand content may not be refundable once accessed.
- Repeated chargebacks may result in account suspension.
Account Access & Security
- Contact support if you cannot log in.
- Contact support if you suspect unauthorised access.
- Support can help if you experience account restrictions.
- Keep your account details secure and do not share login access.
Age Verification & Access
- All fans must be 18+.
- MoreThanFanz uses a certified age-assurance provider.
- MoreThanFanz does not store identity documents.
- Access may be restricted if age verification fails.
Harassment, Abuse & Misuse
Report safety concerns quickly.
Report harassment, threats, unwanted messages, requests for off-platform payments or abusive behaviour immediately. Reports are reviewed and actioned in line with platform policies and safety procedures.
Harassment
Threats
Unwanted messages
Requests for off-platform payments
Abusive behaviour
Suspected misuse
What We Don't Support
Clear boundaries for fan support.
Some issues may fall outside MoreThanFanz fan support or may need to be handled by the payment processor directly.
Creator content disputes or personal disagreements.
Refunds for content already accessed.
Issues handled directly by CCBill as the billing processor.
Contact Fan Support
Need help with your account, payment, subscriptions or a safety concern?
Contact SupportBilling and CCBill help.
To stop future rebilling or manage a subscription, contact MoreThanFanz or CCBill Consumer Support.