MoreThanFanz Support Centre
Support Hub
Find the right help section for your account. Choose creator support, fan support, review FAQs, or access our policies and legal resources.
Frequently Asked Questions
Quick answers before contacting support.
Quick answers about MoreThanFanz, creator accounts, subscriptions, verification, payouts and platform support.
What is MoreThanFanz?
MoreThanFanz is an 18+ creator platform where fans can directly support creators through subscriptions, messages and exclusive content.
Is MoreThanFanz available worldwide?
Creators and fans from most countries can join. Certain regions may be restricted due to local laws, payment requirements or platform policies.
Do I need to be 18 or older to use the site?
Yes. Creators and fans must be at least 18 years old and may be required to complete age verification before accessing platform features.
Is the site secure?
MoreThanFanz uses encrypted connections and secure third-party payment processing. Card details are not stored by MoreThanFanz.
How do I become a creator?
Create an account, complete creator onboarding, verify your identity and provide the required payout and compliance information.
Can I collaborate with other creators?
Yes, but all participants must be verified and any required consent or release information must be provided before shared content is published.
Do I have to post adult content?
No. MoreThanFanz welcomes different types of creators, including adult, artistic, fitness, cosplay, lifestyle and more. All users must still be 18+.
How do creators get paid?
Creator payouts are processed by direct bank transfer to a verified bank account once earnings become eligible for withdrawal.
How does age verification work?
MoreThanFanz uses a trusted age-assurance and identity verification provider to help confirm that users and creators are 18+.
What if my ID is rejected?
Check that your ID is valid, unexpired, clear and matches your profile information. If issues continue, contact support for help.
Why are my earnings pending?
Creator earnings may remain pending for a period of time while payments settle and fraud or chargeback checks are completed.
How long do payouts take?
Payout timing can vary depending on payment processing, settlement periods, weekends, bank processing times and account verification status.
Why was my payout delayed?
Payouts may be delayed if additional verification, compliance checks or banking confirmation is required.
Can I change my payout details?
Yes. Creators can update eligible payout information from their account settings. Additional verification may be required for security purposes.
Why was my payment declined?
Payments may be declined by your bank or card provider for security, insufficient funds or regional restrictions. Contact your bank if the issue continues.
Will I see a temporary charge on my card?
Some banks may place temporary authorisation checks on cards before a payment fully processes. These are normally removed automatically.
How do I cancel a subscription?
Subscriptions can usually be managed from your account billing or subscription settings before the next renewal date.
Can I request a refund?
Refund requests are reviewed in line with our billing and platform policies. Certain purchases or subscription periods may not be refundable.
Why is my account under review?
Accounts may occasionally be reviewed for safety, moderation, compliance or verification purposes to help protect the platform and its users.
Why was my content removed?
Content may be removed if it violates platform rules, legal requirements, safety standards or moderation policies.
I forgot my password. What should I do?
Use the password reset option on the login page. If you no longer have access to your email address, contact support for assistance.
Can I change my username?
Usernames may be changeable depending on account status, availability and platform rules.
How do I report a user or account?
Users can report accounts, impersonation, harassment or suspicious behaviour through platform reporting tools or by contacting support.
Can I permanently delete my account?
Users can request account deletion subject to legal, compliance and record retention requirements.
Does MoreThanFanz store card information?
Payment card information is processed securely by third-party payment providers and is not stored directly by MoreThanFanz.
Platform Standards
Built around trust, safety and creator protection.
MoreThanFanz uses secure payment processing, age and identity verification, moderation systems and compliance reviews to help maintain a safer platform for creators and fans.
18+ Verification
Creators and users may be required to complete identity and age verification checks.
Secure Billing
Payments are processed securely through trusted third-party payment providers.
Trust & Safety
Reports relating to abuse, impersonation or illegal content are reviewed seriously.
Platform Compliance
MoreThanFanz maintains policies, moderation standards and platform rules.